Crisis communication: a crisis is more than a moment in time

• Judith Hermann, Trauma and Recovery: The Aftermath of Violence: From Domestic Abuse to Political Terror (2015).
• Eric Hanson, Daniel P. Gamez, and Alexa Manuel, “The Residential School System.” Indigenous Foundations (2020).
• National Centre for Truth and Reconciliation.
• Global News, “‘We're invisible’: Amid residential school reckoning, ’60s Scoop survivors in B.C. want action’” (2022).
• Audre Lorde, “Eye to Eye: Black Women, Hatred and Anger.” Sister Outsider (1984).
• Global News, “The RCMP was created to control Indigenous people. Can that relationship be reset?” (2019).
• Human Rights Watch, “Tunisia: Truth Commission Outlines Decades of Abuse” (2019).
• The Guardian, “Tamir Rice: police release video of 12-year-old's fatal shooting” (2014).
• BBC News, “Sarah Everard murder: Wayne Couzens given whole-life sentence” (2021).
• BBC News, “Bibaa and Nicole: The life after death of two sisters” (2021).
• British Vogue, “Mina Smallman: ‘My Daughters' Murders Moved Me To Begin A New Mission’” (2024).
• Katrina Collier, “Cruel CEO Playing With People's Lives” (2024).
• Buzzfeed News, “The British Museum Tweeted That Asian Names Were 'Confusing' And That Pissed A Lot Of People Off” (2017).
• The British Museum on X (formerly Twitter) (13 September 2017).
• Artnet, “The British Museum Has Reached a Settlement With a Translator Whose Work Was Used in an Exhibition Without Her Permission” (2023).
• The British Museum: Minutes of meeting of the Trustees, “Request for repatriation of human remains to New Zealand” (April 2008).
• Amy Lewin, “Inside Estonia's pioneering digital health service,” Sifted (2020).
• Leila Latif, “I am finally out of Sudan with my family, and safe - no thanks to the British government,” The Guardian (25 April 2023).
• CBC News, “Why RCMP managers defend using Twitter — and not an alert — during the N.S. mass shooting” (2022).